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Community & Mental Health Resources

The Counseling Department is a safe space for students to receive academic, career, and personal/social emotional counseling.  The school counselors, social workers, school psychologists, and school nurse work collaboratively to support all students in their time of need.  In the times that a student may need acute mental health emergency care or long-term counseling, community resources should be sought for appropriate care.  Below are some helpful resources in our community.

School-based Mental health support

In addition to our ESM counseling staff, we also have a therapist from ARISE who is trained to work with students in person or virtually.  Please contact your student's school counselor to ask about the referral process.


211 CNY: 
This is a one-stop shop for basic resources such as food, shelter, employment, healthcare, and more. The 211 system helps residents find resources by either dialing 2-1-1 or visiting the website above.

ACCESS Team:  Call (315) 463-1100 or visit:
If you need help for your child/teen with emotional or behavioral challenges, call the ACCESS Team 24 hours a day, seven days a week.  A trained staff member will link you to community supports and services that best fit your family's needs.


Call 9-1-1
The 911 system was designed to provide a universal, easy to remember number for people to reach police, fire, or emergency medical assistance from any phone in any location. 

CONTACT Community Services:  Call (315) 251-0600 or visit
Contact Community Services is a 24-hour telephone counseling and crisis hotline staffed entirely by volunteers.  These volunteers respond to calls about suicide, abuse, depression, relationships, financial and job worries, family concerns, sexuality, and much more.

Crisis Text Line:  Text HOME to 741741
A trained crisis counselor receives the text and responds quickly.  Crisis Text Line serves anyone, 24/7, in any type of crisis (i.e. not just suicidal concerns).

National Suicide Prevention Lifeline:  1-800-273-8255
The Lifeline provides 24/7, free, and confidential support for people in distress, prevention and crisis resources for you or your loved ones, and best practices for professionals.

SUNY Upstate Pediatric Emergency Department:  (315) 464-5565
750 East Adams St. Syracuse, NY 13210 
SUNY Upstate's Pediatric Emergency Department is staffed 24/7 with the ability to evaluate, treat, and refer individuals who are suffering from an acute mental health crisis. 

Comprehensive Psychiatric Emergency Program (CPEP):  (315) 448-6555
301 Prospect Ave. Syracuse, NY 13203
CPEP is a licensed psychiatric emergency room, serving individuals from Onondaga and Madison counties, and visitors in the Greater Syracuse area.  CPEP is staffed 24/7, providing evaluation and treatment for individuals of all ages who are suffering from an acute mental health crisis.