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Community & Mental Health Resources

The Counseling Department is a safe space for students to receive academic, career, and personal/social emotional counseling. The school counselors, social workers, and school psychologists, and school nurse work collaboratively to support all students in their time of need. In the times that a student may need acute mental health emergency care or long-term counseling, community resources should be sought for appropriate care. Below are some helpful resources in our community...



211 CNY - - This is a one-stop shop for basic resources such as food, shelter, employment, healthcare, and more. The 211 system helps residents find resources by dialing a simple three-digit number or visiting the above website. Dial 2-1-1 or visit the above website to have access to local resources at your fingertips. 

ACCESS Team - (315) 463-1100 - If you need help for your child/teen with emotional or behavioral challenges, call the ACCESS Team 24 hours a day, seven days a week. A trained staff person will link you to community supports and services that best fit your child's and family's needs.


Immediate Emergencies

Call 9-1-1 - The 911 system was designed to provide universal, easy to remember number for people to reach police, fire, or emergency medical assistance from any phone in any location. 

Comprehensive Psychiatric Emergency Program (CPEP) - (315) 448-6555 - 301 Prospect Ave. Syracuse, NY 13203 - CPEP is a licensed Psychiatric Emergency room, serving individuals from Onondaga and Madison counties, and visitors in the Greater Syracuse area. CPEP is staffed 24 hours a day, seven days a week, providing evaluation and treatment for individuals of all ages who are suffering from an acute mental health crisis. 

SUNY Upstate Pediatric Emergency Department - (315) 464-5565 - 750 East Adams St. Syracuse, NY 13210 - The Emergency Department at Upstate University Hospital has a pediatric emergency department. The Emergency Department is staffed 24 hours a day, seven days a week, with the ability to evaluate, treat, and refer individuals who are suffering from an acute mental health crisis. 

Hotlines/Technology Supports

The Contact Hotline - (315) 251-0600 - Contact Community Services is a 24-hour telephone counseling and crisis hotline staffed entirely by volunteers. These volunteers respond to calls about suicide, abuse, depression, relationships, financial and job worries, family concerns, sexuality, and much more. 

Crisis Text Line - text 741741 - Text HOME to 741741 and a trained Crisis Counselor receives the text and responds quickly. Crisis Text Line serves anyone, in any type of crisis, providing access to free, 24/7 support and information via the medium people already use and trust: text. That doesn't just mean suicide; it's any painful emotion for which you need support. 

National Suicide Prevention Lifeline - 1-800-273-8255 - The Lifeline provides 24/7, free and confidential support for people in distress, prevention and crisis resources for you or your loved ones, and best practices for professionals.

Onondaga-Cortland-Madison BOCES Youth Development web page -